top of page
Client Care Services


Experience Additional Access to Support from our Award Winning Team

As technology continues to evolve, we know that even the best system designs require maintenance to perform optimally. Whether it's firmware updates, new features and capabilities, or an issue with a service provider....even a small problem can be a major headache. We are here to make sure things continue to work smoothly, and want to provide you with new and faster ways to access our award winning service. Mozaic AV Integration is pleased to announce our 3 Tiers of Client Care to better serve you and your technology needs. Choose the one that is right for you!
IMG_0198.jpeg

Standard- $399 Annually

  • (1) On site Maintenance Visit per year - Update Firmware, Check all system functions, ensure proper wire management, clean and dust all equipment ($250 value)

  • Guaranteed on site technician within 72 hours of reported issue

  • Discounted Remote Support - $35 per hour for OVRC, 4Site, Off Site Management and Remote Access

  • Phone, Text and Email Support - Monday - Friday 9am-5pm

IMG_0199.png

Premium- $799 Annually

  • (1) On site Maintenance Visit per year - Update Firmware, Check all system functions, ensure proper wire management, clean and dust all equipment ($250 value)

  • Guaranteed on site technician within 48 hours of reported issue

  • Free Remote Support - OVRC, 4Site, Off Site Management and Remote Access all included

  • Phone, Text and Email Support - Monday - Friday  8am-9pm

  • (2) Onsite service calls per year included ($250 value)

IMG_0200.jpeg

Concierge- $1499 Annually

 

  • (2) On site Maintenance Visit per year - Update Firmware, Check all system functions, ensure proper wire management, clean and dust all equipment ($250 value)

  • Guaranteed on site technician within 24 hours of reported issue

  • Free Remote Support - OVRC, 4Site, Off Site Management and Remote Access all included

  • 7 Days a Week - Phone, Text and Email Support - 8am-9pm

  • Unlimited on site service visits - No Service Call Charges - EVER

  • System Intelligence Monitoring - Remote Support and oversight for advanced control systems such as Josh AI, Control4 & Savant*.  System adjustments, reports, and consistent improvements to the smart home experience.  *Some limitations exist regarding Savant updates - speak to a Mozaic representative for more info.

bottom of page